Payment

1. How do we ensure your personal and order related data is secure?

Your details are transferred and stored using a secure server to ensure your data is safe.  For security reasons we recommend that you do not give your password to anyone else.

2. Which currencies are accepted?

All payments must be made in Euros.

3. What payment methods are permitted?

You can pay in the following ways:

Invoice

Payment is due in full within 30 days of receipt of invoice. You will receive your invoice together with the delivery. Where the delivery address differs, the invoice will be sent to the payment address. With new customers we shall reserve the right to specify the method of payment payment in advance, if the order exceeds 200 € in value.

Credit/debit cards

The processing of card payments is managed securely and professionally on our behalf by the payment service provider Concardis.  You are transferred to the Concardis site to enter your credit and debit card details.  We therefore hold none of your credit and debit card data on our site. We accept MasterCard, Visa, Visa Electron, Maestro and need the following information from you: Card number, expiry date, card type and the security number. The security number is a three digit number on your MasterCard and Visa.  This is to guarantee internet security. Credit card payments are only possible if all items are available at the point of order. Payment will be taken from your credit card immediately. If however an item becomes unavailable in the period between taking the order and delivering it, a refund will be made to your credit card account within 14 days.

Direct transfer

Direct transfer is a simple and secure way to pay. It is executed by "Sofortüberweisung". Payment will be taken from your bank account on the next working day. Direct payment is only possible if all the items are available when being ordered. If however an item becomes unavailable in the period between taking the order and delivering it, a refund will be made to your bank account within 14 days. Direct transfer is only possible within Germany. 

PayPal

When paying via PayPal you are directed to the PayPal site. You log in and confirm the payment procedure. Payment is taken from your PayPal account immediately. You can only use PayPal if all items are available when the order is placed.  If however an item becomes unavailable in the period between taking the order and delivering it, a refund will be made to your account within 14 days.